Frequently Asked Questions

We have listed our most frequenly asked questions and answers about travelling with Imagine Rail Journeys. Please pick a category that best suits your enquiry.

Payments

 

Q: How do I pay for my holiday?

A: You can make payments towards your holiday whenever you wish.

- You can pay for your holiday online by simply visiting our website imaginerailjourneys.co.uk, and selecting Manage My Booking. Enter your IMC booking reference number, lead passengers name and date of birth.

- To pay over the phone, please call our Customer Support Team on 01793 856 955 (Monday to Friday 9am - 5pm and Saturday 9am - 3pm), who will take payment on our secure payment system and forward you a receipt.

- To pay via bank transfer. Please forward your payment to our Barclays Bank, Sort Code 20-91-34, Account number 63594424 quoting your IMC number. If you are paying from overseas, our account details are: Swift Code Swift Code BARCGB22.GBP. IBAN GB50 BARC 2084 5863 5944 24.

Q: When do I have to pay for my holiday?

A: Full payment is required 17 weeks prior to departure

Q: Can I pay the balance of my cruise before the due date?

A:  You can make payments towards your holiday whenever you wish, prior to your balance due date.

Q: Is my money protected?

A: Please refer to our terms and conditions.