Frequently Asked Questions

We have listed our most frequenly asked questions and answers about travelling with Imagine Rail Journeys. Please pick a category that best suits your enquiry.



Q: How do I pay for my holiday?

A: You can make payments towards your holiday whenever you wish.

- You can pay for your holiday online by simply visiting our website, and selecting Manage My Booking. Enter your IMC booking reference number, lead passengers name and date of birth.

- To pay over the phone, please call our Customer Support Team on 01793 856 955 (Monday to Friday 9am - 5pm and Saturday 9am - 3pm), who will take payment on our secure payment system and forward you a receipt.

- To pay via bank transfer. Please forward your payment to our Barclays Bank, Sort Code 20-91-34, Account number 63594424 quoting your IMC number. If you are paying from overseas, our account details are: Swift Code Swift Code BARCGB22.GBP. IBAN GB50 BARC 2084 5863 5944 24.

Q: When do I have to pay for my holiday?

A: Full payment is required 17 weeks prior to departure

Q: Can I pay the balance of my cruise before the due date?

A:  You can make payments towards your holiday whenever you wish, prior to your balance due date.

Q: Is my money protected?

A: Please refer to our terms and conditions.